Getting Started

  • How do I access my readYness program?

    Once you've enrolled in readYness, you'll receive a welcome email with your login details. You can access your program at: readYness.yieldexecutive.com.au

    Simply log in with the email address and password you created during enrollment, and you'll see your enrolled module(s) on your Student Dashboard.

  • I just enrolled. When will I receive access?

    You'll receive access immediately after your payment is confirmed and processed. You should receive a welcome email within a few minutes. If you don't see it, please check your spam or junk folder.

  • What's included in my module/program?

    Each module includes:

    • Weekly video lessons (4 weeks per module)
    • Downloadable tools and worksheets
    • Self-assessment tools
    • Access to all materials for the duration of your enrollment

    The full readYness program consists of three modules delivered over 12 weeks:
    • Module 1: Self-Knowledge
    • Module 2: Strategic Career Direction
    • Module 3: LinkedIn & Executive Presence

Account Access & Login

  • I can't log into my account. What should I do?

    If you're having trouble logging in, here are some common solutions:
    1. Make sure you're logging into the correct site:


    2. Check your email address:
    • Make sure you're using the same email address you enrolled with
    • Check for typos or extra spaces
    • Try any alternate email addresses you may have used

    3. Reset your password:
    • If you've forgotten your password, click "Forgot my password?" on the sign-in page
    • You'll receive a password reset email within 5-10 minutes
    • Check your spam or junk folder if you don't see it

  • How do I reset my password?

    If you're logged out and forgot your password:
    1. Go to readYness.yieldexecutive.com.au
    2. Click "Sign In"
    3. Click "Forgot my password?"
    4. Enter your email address
    5. Check your email for a password reset link (arrives within 5-10 minutes)
    6. Click the link and create a new password

    Important notes:

    • Password reset links expire after 6 hours.
    • If you request multiple resets, only the most recent link will work.
    • Reset emails come from: [email protected] or [email protected]
    • Add these addresses to your safe sender list to ensure delivery

      If you're already logged in and want to change your password:
    • Click on your name/profile picture in the top right corner
    • Select "My Account"
    • Click the "Password" tab
    • Enter your current password
    • Enter your new password twice
    • Click "Save Changes"

  • I'm not receiving my password reset email. What should I do?

    1. Go to readYness.yieldexecutive.com.au (not thinkific.com)
    2. Check your spam or junk folder - This is the most common issue
    3. Wait 5-10 minutes - Emails can sometimes be delayed
    4. Make sure you requested the reset on the correct site - Must be readYness.yieldexecutive.com.au (not thinkific.com)
    5. Use the most recent reset link
    6. If you clicked "Forgot password" multiple times, only the latest email will work
    7. Check all your email addresses
    8. Try any email accounts you might have used to sign up
    9. Add sender to safe list
    10. Add [email protected] and [email protected] to your contacts

    If you're still having trouble after trying these steps, please contact support.

  • I see an error: "reset token failed"

    This usually happens for one of these reasons:

    • You clicked "Forgot password" multiple times
    • Only the most recent reset email will work.
    • Find your latest reset email and use that link.
    • The link is more than 6 hours old
    • Password reset links expire for security.
    • Request a new reset link
    • You're using an old link>
    • Always use the most recent password reset email you received.

      • Solution: Request a new password reset and use the link within 6 hours.
  • I received an iPhone notification about my password security. Is this a problem?

    This notification appears when Apple iOS detects that a password you're using has been included in a known data leak from another website (not readYness or Thinkific).

    What this means:

    • If you reused a password from another site that experienced a breach, iOS will warn you.
    • This is NOT a security breach specific to readYness.
    • This is a helpful notification from Apple to protect you

      What you should do:
    • Change your readYness password to something unique.
    • Never reuse passwords across different websites.
    • Consider using a password manager
    • Don't share your login credentials

Managing Your Account

  • How do i change my email address?

    If you're logged in:

    • Click on your name/profile picture in the top right corner
    • Select "My Account"
    • Click the "Profile" tab
    • Update your email address
    • Click "Save Changes"
    • After changing your email, you'll receive a verification code at your new email address.
    • You'll need to enter this code to complete the change.
    • For security, you'll be logged out and asked to log in again with your new email address.

    If you can't access your account - Please contact support and we'll help you update your email address manually.
  • Can I change my name or profile information?

    Yes! Here's how:

    • Click on your name/profile picture in the top right corner
    • Select "My Account"
    • Click the "Profile" tab
    • Update your first name
    • Last name
    • Country
    • Time zone
    • Click "Save Changes"
  • What's the benefit of setting my time zone?

    Setting your time zone helps in two ways: Any future scheduled content releases will display in your local time

Payment & Billing

  • How can I view my billing information?

    1. Click on your name/profile picture in the top right corner
    2. Select "My Account"
    3. Click the "Billing" tab

    Here you can:
    • View your saved credit card information
    • See your order history
    • Manage recurring payments (if applicable)
    • Update your payment method
  • How do I update my credit card information?

    1. Click on your name/profile picture in the top right corner
    2. Select "My Account"
    3. Click the "Billing" tab
    4. Click "Edit" next to your saved card
    5. Enter your new card details
    6. Click "Save"

    Your new card will be used for any future payments.
    Note: readYness does not store your credit card information. All payment details are securely stored and processed by our payment provider (Stripe).
  • What if I want to delete my saved credit card?

    If you try to delete your credit card while you have an active subscription or payment plan, you'll receive a warning that this will also cancel your subscription. If you don't have any active recurring payments, you can delete your card at any time from the Billing tab.

  • What happens if my payment fails?

    If you have a subscription or payment plan and a payment fails:

    • Automatic retry: Our payment system will automatically attempt to process your payment again based on a retry schedule
    • Access maintained: You'll keep access to your course during the retry attempts
    • Email notification: You'll receive an email if a payment fails
    • Update your card: Log in and update your credit card information in the Billing tab
    • Access restored: Once payment is successful, your access continues normally

      Common reasons for payment failure:
    • Insufficient funds
    • Expired credit card
    • Card security restrictions
    • Bank fraud prevention systems
      If you're having ongoing issues, please contact your bank or reach out to us for assistance.
  • How do I cancel my subscription or payment plan?

    Currently, please contact us directly to cancel any subscription or payment plan. We'll process your cancellation request promptly. Your access will continue until the end of your current billing period after cancellation.

  • Can I get a refund?

    Please contact us directly to discuss refund requests. We handle each situation individually and want to ensure you're satisfied with your investment in the readYness program. Email: [email protected]

  • Where can I see my order history and receipts?

    1. Click on your name/profile picture in the top right corner
    2. Select "My Account"
    3. Click the "Orders" tab

    Here you'll find:
    • A list of all your purchases
    • Order dates and amounts
    • Payment methods used
    • Download links for receipts/invoices

Course Access & Content

  • Where do I find my courses?

    After logging in, you'll see your Student Dashboard. This displays all the modules you're enrolled in. Simply click on a module to start learning.

  • I'm enrolled but can't see my course. What should I do?

    • Make sure you're logged in
    • Check that you see your name in the top right corner
    • Check your email address -
    • Confirm you're using the correct login email (the one you enrolled with)
    • Look for a welcome email - This confirms your enrollment and includes access instructions
    • Clear your browser cache - Sometimes a simple browser refresh helps
    • Try a different browser - Test with Chrome, Firefox, or Safari

      • If you still don't see your course after trying these steps, please contact support.
  • How long do I have access to my course content?

    Your access period will be specified in your enrollment confirmation email. Generally:

    • Individual modules: [8 Weeks]
    • Full program bundle: [24 Weeks]

      You'll be able to access all videos, resources, and materials during your enrollment period.
  • Can I download the course videos?

    Videos are designed to be streamed online within the platform. However, all accompanying resources, worksheets, and tools are downloadable documents for your continued use.

  • How do I download course resources?

    Most lessons include downloadable resources such as:

    • Info document
    • Resource
    • Scorecards
    • Tools / working documents

      To download:
      • Navigate to the specific lesson
      • Click on Downloads
      • Tip: We recommend downloading all resources as they become available so you have them readily available for future reference.
  • When will my next lesson unlock?

    readYness modules follow a structured learning sequence where each lesson unlocks once you complete the previous one. This ensures you progress through the content in the optimal order. While the program is designed as a 4-week module structure, you can move through lessons at your own pace - the next lesson becomes available as soon as you complete the current one.

  • If you can't see a lesson you're expecting:

    Pre-requisites: Ensure you've completed the previous lesson - the next one won't unlock until you do

    Browser issues: Try refreshing your page or clearing your cache

    Enrollment status: Confirm your enrollment is active in your account settings

  • Can I complete the program at my own pace?

    Yes! While the program is designed as a 12-week experience (4 weeks per module), you can work through the content at a pace that suits your schedule within your access period. We encourage you to follow the weekly structure for the best learning experience, but we understand senior executives have demanding schedules.

Technical Issues

  • Videos won't play or keep buffering. What should I do?

    Basic troubleshooting:

    • Check your internet connection -Video streaming requires a stable connection
    • Try a different browser - We recommend Chrome, Firefox, Safari, or Edge (all updated to the latest version)
    • Clear your browser cache and cookies
    • Disable browser extensions - Sometimes ad blockers or security extensions interfere with video playback
    • Try incognito/private browsing mode - This helps identify if extensions are the issue
    • Restart your device - A simple restart can resolve many issues
    • Video format note: All readYness videos are in MP4 format, which is widely supported. If you're still having issues, your specific browser version may need updating.
    • Check your browser: Visit: Whats my browser to see which browser and version you're using. Update to the latest version if needed
  • Safari videos won't autoplay

    Safari has settings that control autoplay behavior. To enable autoplay for readYness:

  • PDFs won't open or download

    1. Make sure you have a PDF reader installed - Adobe Acrobat Reader (free) is recommended
    2. Try right-clicking the link
    3. Select "Save link as" or "Download linked file"
    4. Check your downloads folder - The file may have downloaded without you noticing
    5. Try a different browser - Some browsers handle PDFs differently
    6. Disable pop-up blockers - These can sometimes block PDF downloads
  • I'm getting an error message

    Please note:

    • The specific error message
    • What you were trying to do when the error occurred
    • Which browser you're using
    • Which device you're on
    • Then contact support with this information so we can resolve the issue quickly.
  • Audio files won't play

    Try the same troubleshooting steps as for video issues:

    • Check internet connection
    • Update browser to latest version
    • Clear cache and cookies
    • Try a different browser
    • Test on a different device
  • The page isn't loading properly

    • Refresh the page - Press F5 or Cmd+R (Mac)
    • Clear your browser cache
    • Check for browser updates
    • Try a different browser
    • Test on a different device (phone, tablet, computer)

Email Notifications

  • What emails will I receive?

    You'll receive several types of emails throughout your readYness journey:

    1. Automatic notifications
    2. Module Welcome Email: When you enroll in each module
    3. Weekly Progress Reminders: To keep you on track (if you have incomplete content)
    4. Completion Email: When you complete a module or the full program

      5. Optional notifications you can control:
    5. Weekly reminder emails
  • How do I turn off email notifications?

    You can manage your email preferences:

    1. Click on your name/profile picture in the top right corner
    2. Select "My Account"
    3. Click the "Notifications" tab
    4. Toggle off any emails you don't want to receive:
    5. Weekly reminder emails

      Note: You cannot turn off essential emails like enrollment confirmations and payment receipts.
  • How do I unsubscribe from emails?

    Most marketing and reminder emails include an unsubscribe link at the bottom. Click this link to opt out of that specific type of email. For platform-generated notifications, use the Notifications settings in your account (see above). Important: You'll still receive critical emails about your enrollment, payments, and account security even if you unsubscribe from other communications.

  • I'm not receiving any emails from readYness. Why?

    1. Check your spam/junk folder - This is the #1 reason for missing emails
    2. Add to safe senders list - Add these email addresses to your contacts:[email protected] [email protected] [Your custom support email if applicable]
    3. Check email filters - Some corporate email systems have strict filtering
    4. Verify your email address - Make sure it's correct in your account profile
    5. Check with your IT department - If using a work email, your company may block certain senders
  • When will I receive notifications about new content?

    Weekly Reminder Emails: If you have incomplete course content, you'll receive a weekly reminder email to encourage you to continue your progress. Drip Schedule Notifications: If content is released on a schedule, you won't receive automatic email notifications. Instead: You'll see a notification within the course telling you when content will be available Our weekly reminder emails will prompt you to continue

Contact Support

  • How do i get help?

    We're here to support your career transition journey. If you can't find the answer to your question in this FAQ, please reach out: Email Support: [Support email address - to be added] Click on your profile picture and select "Support" to automatically generate an email to our team. Response Time: We aim to respond to all inquiries within 24 hours (business days).

  • What to include in your support request:

    To help us resolve your issue quickly, please provide: Your name and email address (the one you enrolled with) Your module or program name (Module 1, 2, 3, or Full Program) Detailed description of the issue: What were you trying to do? What happened instead? What error messages did you see (if any)? Technical details: Device type (PC, Mac, iPhone, Android, etc.) Browser and version (Chrome, Safari, Firefox, etc.) Operating system (Windows 10, macOS, iOS, Android, etc.) Screenshots if possible - These help us understand the issue For urgent issues: [Alternative contact method if applicable - phone, WhatsApp, etc.]

  • What if I have feedback about the program?

    We value your input! Your feedback helps us improve the readYness experience for all participants. Program Feedback: Complete the module surveys as you progress Share your thoughts in your check-in calls Send detailed feedback to: [Support email] Testimonials: If you've had a great experience with readYness and would be willing to share your story, we'd love to hear from you. Your testimonial could help other senior executives who are considering the program.

  • I need help with content or coaching questions

    Platform/Technical Issues: Contact us via the support email for any technical difficulties, account issues, or platform questions. Program Content Questions: For questions about exercises, strategies, or applying the readYness concepts to your specific situation, you may: Review the relevant module resources Contact the readYness team at: [Program-specific contact] [Book a your check-in call if applicable] OR Please bring your questions about exercises, strategies, or applying the readYness concepts to your specific situation to your check in call with Liv

  • How is my data protected?

    readYness and Thinkific take data protection seriously: All payment information is processed securely through Stripe We never store your full credit card details Your personal information is kept confidential You can request your data or account deletion at any time For full details, see: Thinkific Security FAQ Privacy Policy [link to be added]

Troubleshooting Checklist

Sometimes the fix is simple — check the basics first!

  • Cant log in? Reset your poassword at readyness.yieldexecutive.com.au/users/password/new

  • Not receiving emails? → Check spam folder and add notify.thinkific.com to safe senders

  • Video won't play? → Update your browser and clear cache

  • Can't download a resource? → Right-click and "Save as" or try a different browser

  • Need to update payment info? → My Account → Billing tab → Edit card

  • Technical issue not listed? → Contact support with details and screenshots